FleurWhisper Privacy & Return Policy

At FleurWhisper, we are committed to ensuring the privacy and satisfaction of all our customers. Below you will find detailed information regarding our Privacy Policy and Return Policy. By shopping with us, you agree to these terms, so we encourage you to read them carefully.

Privacy Policy
Your Information & How We Use It

Collection of Information: We collect personal information such as your name, email address, postal address, and payment information when you make a purchase or sign up for our newsletter. This information is necessary to process your transactions and keep you updated on your orders.
Use of Information: Your information is used to process orders, manage your account, personalize your shopping experience, and for marketing purposes, if you have opted in. We may send you promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided.
Protection of Information: We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Sharing of Information: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to those trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.
Return Policy
Returns & Exchanges

Return Window: We accept returns within 7 days of purchase. Items must be in their original condition, unworn, unwashed, with tags still attached.
How to Return: To initiate a return, please contact our customer service team through our website. They will provide you with instructions on where to send your return.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Exchanges: If you need to exchange an item for the same item in a different size or color, send us an email at our customer support email. We will provide you with exchange instructions.
Faulty Items

If you receive a defective or damaged item, please contact us immediately with details of the product and the defect. You can send the item you consider defective to the address provided by our customer service team. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at our support email or by mail using the details provided on our website.

Thank you for shopping with FleurWhisper. We value your trust and are committed to protecting your privacy and ensuring your satisfaction with every purchase.