Do not sell or share my personal information

Q: How can I track my order?

You can track your order using the " Track My Order " section on our website.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Need help?

Frequently Asked Questions

Shipping & Delivery

Do you ship overseas?

Yes, we offer worldwide shipping. Free shipping is available on orders over $60, after promotions and discounts are applied. For orders under $60, a flat rate of $4.95 applies.

Do you offer free shipping?

Yes, we offer free shipping on orders over $60, after promotions and discounts are applied. For orders under $60, a flat rate of $4.95 applies.

When will my order be shipped?

We process orders within 1-4 business days. If your order is placed on a non-business day, it will be shipped on the next business day. Note that holiday deliveries may be delayed by a day or two. Delivery dates are estimated and cannot be guaranteed. For any delays, please contact us at Fleurwhisper@gmail.com.

How can I track my order?

You can track your order using the "Track My Order" section on our website.

Will I need to pay customs duties?

Shipments are delivered duty unpaid. Any customs or import duties charged upon arrival in your country must be paid by the customer, especially if you select Express shipping. Customers are responsible for all return shipment costs, customs charges, and handling fees if they refuse to accept a parcel due to import duties or taxes.

Order & Support

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at Fleurwhisper@gmail.com as soon as possible. If the order has not yet been shipped, we will be happy to accommodate your request.

What should I do if my package is lost?

We hand packages over to the shipping company for delivery. You are responsible for tracking and receiving your package. Any claims for lost packages must be filed within 21 days of the order being shipped. If tracking indicates that the package was delivered but you have not received it, please email us with the details, and we will start an insurance claim on your behalf.

What if my package is damaged or items are missing?

If your package is damaged or items are missing, please:

Clearly state this on the receipt before signing for the package.
Contact us within two working days.
Save the damaged packaging materials for inspection.
Take photos of the damaged items and packaging.

What happens if there is a failed delivery due to incorrect information?

We are not responsible for failed delivery attempts caused by incorrect information such as order address, contact number, or consignee's name. Please contact us at Fleurwhisper@gmail.com with your order number and the correct information as soon as possible if you find any errors in your order details.