Care Instructions
At FleurWhisper, we believe your lingerie should stay as beautiful as the day you bought it. To help you achieve this, we've compiled essential care instructions for your delicate items. By following these guidelines, you can preserve the beauty, shape, and delicate materials of your lingerie for as long as possible.
Washing
Hand Wash: Recommended for most lingerie pieces, especially those made of delicate fabrics like lace or silk. Use a mild detergent and lukewarm water. Gently agitate the water and let the lingerie soak for about 5 minutes before rinsing thoroughly.
Machine Wash: If machine washing is necessary, use a gentle cycle with cold water. Always place lingerie in a mesh laundry bag to protect it from snagging or tangling with other garments. Use a gentle detergent.
Detergent: Opt for mild, lingerie-specific detergents or a mild, dye-free, and fragrance-free soap. Harsh chemicals can damage delicate fabrics.
Drying
Air Dry: Lay the lingerie flat on a clean, dry towel, or hang it on a drying rack away from direct sunlight and heat sources. Direct sunlight can fade the colors, and heat can deform elastic fabrics.
No Heat Dryers: Avoid using tumble dryers, even on a low heat setting, as the heat and agitation can cause stretching, shrinking, or other damage.
Storing
Shape Maintaining: For bras and structured lingerie, store them in a way that maintains their shape. Avoid folding padded bras in half. Instead, stack them with similar styles to preserve the cups' shape.
Avoid Overcrowding: Give your lingerie some space in the drawer to prevent them from getting crushed or tangled. Drawer organizers can be helpful.
Special Pieces: For particularly delicate or embellished items, consider storing them in individual fabric bags or a separate compartment to avoid snagging or damage.
Specific Fabric Care
Silk: Always hand wash silk items in cold water and avoid wringing them out. Use a silk-friendly detergent.
Lace: Handle lace with extra care during washing and drying. Lace is prone to snagging and can lose its shape if stretched.
Synthetic Fabrics: Synthetic materials like polyester are more durable, but still, benefit from gentle washing and air drying to maintain their condition.
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Frequently Asked Questions
Shipping & Delivery
Yes, we offer worldwide shipping. Free shipping is available on orders over $60, after promotions and discounts are applied. For orders under $60, a flat rate of $4.95 applies.
Yes, we offer free shipping on orders over $60, after promotions and discounts are applied. For orders under $60, a flat rate of $4.95 applies.
We process orders within 1-4 business days. If your order is placed on a non-business day, it will be shipped on the next business day. Note that holiday deliveries may be delayed by a day or two. Delivery dates are estimated and cannot be guaranteed. For any delays, please contact us at Fleurwhisper@gmail.com.
You can track your order using the "Track My Order" section on our website.
Shipments are delivered duty unpaid. Any customs or import duties charged upon arrival in your country must be paid by the customer, especially if you select Express shipping. Customers are responsible for all return shipment costs, customs charges, and handling fees if they refuse to accept a parcel due to import duties or taxes.
Order & Support
If you need to change or cancel your order, please contact us at Fleurwhisper@gmail.com as soon as possible. If the order has not yet been shipped, we will be happy to accommodate your request.
We hand packages over to the shipping company for delivery. You are responsible for tracking and receiving your package. Any claims for lost packages must be filed within 21 days of the order being shipped. If tracking indicates that the package was delivered but you have not received it, please email us with the details, and we will start an insurance claim on your behalf.
If your package is damaged or items are missing, please:
- Clearly state this on the receipt before signing for the package.
- Contact us within two working days.
- Save the damaged packaging materials for inspection.
- Take photos of the damaged items and packaging.
We are not responsible for failed delivery attempts caused by incorrect information such as order address, contact number, or consignee's name. Please contact us at Fleurwhisper@gmail.com with your order number and the correct information as soon as possible if you find any errors in your order details.
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